We are committed to ensuring that our clients are satisfied with the quality of the services we provide. If for any reason you are not satisfied with our work, we offer refunds or compensation in accordance with our policy.

Services Eligible for Refunds
We provide network setup and IT support services. A refund or compensation is possible if the service was provided improperly or does not meet the stated conditions.

Refund and Compensation Process

1. Contact us: To request a refund or compensation, please contact us within 7 business days from the date the service was provided.
2. Provide details: Please include the reason for your request and any additional information that may help us resolve the situation.
3. Request evaluation: We will review the situation and contact you to discuss the next steps. If we confirm the service did not meet the agreed conditions, a refund or compensation will be processed within 14 business days.

Exclusions
Refunds and compensation do not apply in the following cases:

• If the service was provided in accordance with the terms and expectations of the client.
• If the client changed their mind or altered the requirements after the service was provided.
• If the service was partially or fully used.

How We Process Compensation
Refunds are issued to the original payment method. In some cases, we may offer alternative solutions, such as service exchange or additional support.

Contact Information
If you have any questions regarding refunds or compensation, please contact our support team:
Email: help@gerdamnet.live

We are always here to assist you and do everything possible to resolve any issues!